At JAMES BARREIRO LLC, we aim to provide a satisfactory shopping experience. This Return and Refund Policy explains the conditions and procedures for requesting a return or refund for purchases made through our website. Please review this policy carefully before submitting a request.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in this policy and applicable consumer protection laws.
To be eligible for a return, items must meet the following requirements:
- Items must be unused and in their original condition.
- Items should be returned with their original packaging, accessories, and any included components.
- Proof of purchase, such as an order confirmation or order number, must be provided.
- Items must not be damaged as a result of improper use, handling, or storage by the customer.
Items that have been used, damaged by the customer, or returned in a condition that significantly affects their resale value may not qualify for a return, except where otherwise required by applicable law.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been used or damaged after delivery due to customer handling.
- Items returned without necessary components or original packaging where their absence materially affects the product’s resale condition.
- Products that cannot be accepted for return under applicable legal or safety requirements.
This section does not limit any mandatory return, refund, or cancellation rights available under applicable law.
3. How to Request a Return
To initiate a return, please contact our customer service team by email at hello@jamesbarreiro.com.
Please include the following information in your request:
- Your name and order number.
- The product you wish to return.
- The reason for the return.
- Relevant photographs if the product arrived damaged, defective, or incorrect.
Our team will review your request and provide instructions regarding the return procedure. Please do not send items back before receiving return instructions, as this may delay processing.
4. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
- Defective, damaged, or incorrect items: JAMES BARREIRO LLC will cover reasonable return shipping costs when the issue is confirmed to be attributable to us.
- Non-defective items or changes of mind: The customer is responsible for return shipping costs, subject to applicable law.
- Shipping errors attributable to the customer: Additional shipping costs may apply where permitted by law.
We recommend using a trackable shipping service and retaining proof of shipment until the return has been processed.
5. Refund Processing
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 3–5 business days after the returned item has been received and the refund has been approved. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Refunds will generally cover the eligible purchase amount. Original shipping fees and other charges will be refunded where required by applicable law or where the return results from an error attributable to us.
If a refund is delayed beyond the expected processing period, please contact us for assistance.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.
Please provide your order number, a description of the issue, and photographs where appropriate. We will review the information and determine an appropriate resolution, which may include a replacement, return, or refund in accordance with applicable law.
Customers should retain the affected item and its packaging until they receive further instructions.
7. Exchanges
If you receive an incorrect, damaged, or defective item, please contact us to discuss the available resolution.
Exchanges are subject to product availability and applicable legal requirements. If an exchange is unavailable, an alternative remedy or refund may be offered where appropriate.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests cannot always be accommodated once an order has been processed or shipped.
If an order has already been dispatched, the standard return procedure may apply, subject to applicable law. Any refund for a canceled order will be handled in accordance with the relevant legal requirements and payment procedures.
9. Return Address
Please use the following company address for return-related correspondence. Contact us by email before shipping any return so that we can confirm the applicable return instructions.
JAMES BARREIRO LLC
1233 MARAIS ST APT 4
NEW ORLEANS, LA 70116
United States
Please note that the address above should not be treated as an authorized return shipping destination until our customer service team confirms the return arrangements.
10. Policy Updates
JAMES BARREIRO LLC reserves the right to update this Return and Refund Policy when necessary to reflect changes in our business practices or applicable legal requirements. Updates will be published on this page with a revised date.
Any changes will not remove consumer rights that must be protected under applicable law.
11. Contact Us
If you have questions about returns, refunds, exchanges, or the status of a return request, please contact us by email.
Email: hello@jamesbarreiro.com
We appreciate your understanding and will do our best to handle eligible return and refund requests fairly and efficiently.